We take privacy as seriously as performance.

1. Information we collect

We only request information that helps us understand your project and deliver our services.

• Contact details such as your name, company, email, and phone number.
• Project notes, budgets, and goals shared during discovery calls or intake forms.
• Analytics data (cookies, device data, IP address) that tells us how visitors use our website.
• Payment and invoicing details processed through trusted financial providers.

2. How we use your data

Every data point is tied to a clear business purpose.

• Preparing proposals, quotes, and service agreements tailored to your needs.
• Delivering contracted design, development, and marketing services.
• Sending operational updates or marketing emails (you can opt out anytime).
• Improving our website experience through aggregated, anonymised analytics.

3. Legal bases for processing

The legal basis depends on the context of the data collection:

• Contractual necessity for clients who have engaged Fidelis Agency.
• Legitimate interest when we respond to enquiries from prospective clients.
• Consent for marketing communications, cookies, or testimonials.
• Legal obligation where billing or tax records must be preserved.

4. Data storage, retention & security

We use reputable cloud providers with encryption at rest and in transit. Internal access is role-based and audited.

• Client files are retained for as long as we collaborate plus five years for compliance.
• Prospect enquiries are removed after 18 months of inactivity.
• You may request deletion sooner unless legal obligations require retention.

5. Third parties & international transfers

We only share data with partners essential to service delivery:

• Hosting, analytics, communication, and payment platforms vetted for security.
• Sub-contractors who have signed confidentiality and data protection clauses.
• Data may be transferred outside your country, but always under equivalent protection safeguards.

6. Your rights & contact details

You can request access, updates, or deletion of your data at any time. We respond within 30 days.

• Request a copy of the data we hold on you.
• Correct inaccurate information.
• Withdraw consent or object to certain processing.
• Complain to your local authority if you feel your rights were infringed.

Email curtis@fidelis-au.agency or call +61 421 915 283 for any request.